Privacy Policy

Last Updated: March 12, 2026

1. Introduction

Bridgework Ops provides missed-call text automation solutions designed to help service businesses respond to inbound callers more efficiently. We are committed to protecting the privacy and security of the information processed through our services.

This Privacy Policy explains how we collect, use, and safeguard information when you use our website and automation services.

2. Information We Collect

Business Information

When you inquire about or use our services, we may collect:

  • Business name
  • Contact name
  • Email address
  • Business phone number
  • Other details required to configure the automation

Caller Information

To deliver the missed-call text-back service, our system processes:

  • Incoming caller phone numbers
  • Call timing and status (answered / unanswered)

This information is used solely to trigger automated text responses and provide service functionality.

3. How We Use Information

We use collected data to:

  • Detect missed calls and trigger automated SMS replies
  • Configure and operate automation workflows
  • Provide service support and troubleshooting
  • Improve system reliability and performance
  • Communicate with business clients regarding service setup or updates

We do not sell personal data or caller information to third parties.

4. Messaging Compliance

Bridgework Ops provides technical automation tools. Businesses using our services are responsible for ensuring they have appropriate consent to communicate with callers in accordance with applicable messaging and telecommunications regulations.

Messaging delivery may depend on carrier approval processes and compliance requirements.

5. Third-Party Service Providers

We may use trusted third-party providers for:

  • Messaging infrastructure
  • Cloud hosting
  • Scheduling tools
  • Analytics or system monitoring

These providers process data only as necessary to deliver our services and are contractually obligated to maintain data security.

6. Data Retention

We retain business and caller data only for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and maintain system integrity.

Clients may request deletion of their data at any time.

7. Data Security

We implement reasonable technical and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. Data transmissions are secured using industry-standard encryption protocols.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion
  • Object to certain processing activities

Requests can be made by contacting us.

9. Contact

For privacy-related inquiries, contact: hello@bridgeworkops.com